Refund policy

Returns and Refunds Policy

Cancelling an Order

Would you like to cancel your order? You can easily do so through your customer account, provided your order has not yet been dispatched.

Once your order has been cancelled, you will receive a confirmation. We will refund the full amount paid, including any shipping charges, using your original payment method.

Has your order already been dispatched? In that case, it can no longer be cancelled through your customer account. However, you can still exercise your statutory right of withdrawal, as explained below.

Right of Withdrawal and Returns

You have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. You may also withdraw from your purchase before receiving the products.

Statutory exceptions may apply to certain products, such as items made specifically to your individual requirements or clearly personalised products.

You can easily register your return through our returns portal. Once registered, you will receive a confirmation with return instructions.

You can also notify us of your decision to withdraw by emailing info@dutchdesignbrand.com or by using the online withdrawal function on our website. Using the returns portal is not compulsory.

After notifying us of your withdrawal, you have a further 14 days to return the products. You are free to choose your own shipping carrier.

Return address:

Monta
Weide 30
4206 CJ Gorinchem
The Netherlands

Returns if a Product Does Not Meet Your Expectations

Not quite what you expected? No problem. You can withdraw from your purchase within the statutory 14-day cooling-off period without giving any reason.

You are responsible for the direct costs of returning the products.

If you return your entire order, we will refund the purchase price, including the original standard delivery charges. If you return only part of your order, the original shipping charges will generally not be refunded.

Any additional charges for a more expensive delivery method chosen by you will not be refunded.

Returns of Defective or Incorrectly Delivered Products

Is there something wrong with your product, or have you received the wrong item? Please contact us at info@dutchdesignbrand.com.

Where possible, include your order number, a description of the problem and a photograph.

We will get in touch with you to find an appropriate solution.

If the product is defective or we have made a mistake, we will cover the necessary return shipping costs and any other costs of providing the remedy required by law.

Your statutory consumer rights remain fully applicable.

Refunds

We will issue your refund as soon as possible and no later than 14 days after you have informed us of your decision to withdraw from your purchase.

Where products are being returned, we may withhold the refund until we have received the products or you have provided evidence that they have been sent back, whichever occurs first. This does not apply if we have offered to collect the products ourselves.

Refunds will be made using the same payment method as the original transaction, unless expressly agreed otherwise. You will not incur any fees for the refund.

You may unpack and inspect the products as you would in a physical shop. If a product has been handled beyond what is necessary to establish its nature, characteristics and functioning, you may be responsible for any resulting reduction in value, to the extent permitted by law.

For more information about your rights, please refer to our Terms and Conditions.